Shipping policy
Shipping Policy – Playful Pet Co
At Playful Pet Co., every order is made-to-order with care. This helps us reduce waste and bring more thoughtful, art-inspired products to pets and their people.
Processing Time
Orders are processed within 0–1 business days after payment.
Processing time does not include weekends or public holidays.
Shipping Times
We currently ship to Australia and the United States.
Estimated delivery is 6–18 business days, depending on your location.
Delivery times are estimates only and may be affected by customs clearance, seasonal demand, or carrier delays.
Shipping Costs
We offer free standard shipping on all orders.
Shipping Confirmation & Tracking
Once your order has shipped, you’ll receive a confirmation email with tracking details.
Tracking information may take 2–5 days to update after dispatch.
Delays
If, for any reason, we cannot ship your order within 30 days of purchase, we will contact you directly and offer the option to cancel for a full refund.
Questions