FAQs
How long will my item take?
Every product is made just for you within 5 business days. Once it’s ready, we’ll hand it off for local or international delivery depending on your location. You’ll get tracking details as soon as it’s on the move! At checkout, an estimated delivery time will be provided.
Where do you deliver to?
We currently ship to the U.S., Canada, Europe, the U.K., Australia, and New Zealand.
If you’re in one of these regions, we’ll make sure your order finds its way to your doorstep!
Do you charge sales tax?
For U.S orders, sales tax may be applied at checkout depending on the shipping state. These taxes are collected and remitted by our fulfillment partners in the United States, in line with state regulations.
Can I track my order?
Absolutely! As soon as your order ships, you’ll receive a tracking link so you can follow your package’s journey.
What makes your products different?
Our products are designed for everyday joy and made to order with care — no mass production, no landfill waste. We create playful, practical products that bring pets and people closer together.
Are your products eco-friendly?
Yes! Every item is made to order, helping reduce overproduction and waste.
It’s a win for your pet — and for the planet.
How do I care for my items?
We recommend gentle cleaning to keep everything looking paw-some:
- Wash bowls daily with warm, soapy water.
- Spot clean collars, leashes, and apparel as needed.
- Always check the care tips listed on the product page for best results!
Return Policy
Every Playful Pet Co product is made just for you, which means all sales are final.
We don’t accept returns for change of mind, sizing, or personalization errors.
If your item arrives damaged or defective, contact us within 30 days of delivery.
We’ll work with you to find the best solution!
Please note: Customers are typically responsible for return shipping unless the issue was our mistake.