Refund Policy
At Playful Pet Co, every product is made to order, crafted just for you and your pet. This sustainable model reduces waste and supports more thoughtful shopping. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, or personalization errors.
We do, however, stand behind the quality of our products and will happily resolve any issues caused by defects, damage, or incorrect items.
Return Window
Items can be returned within 30 days of delivery if they are defective, damaged, or incorrect.
Return Cost
Return shipping is free for defective, damaged, or incorrect items.
Exchanges
We accept exchanges for defective, damaged, or incorrect items within 30 days of delivery.
How to Request a Return or Exchange
- Email us at info@playfulpetco.com within 30 days of delivery.
- Include your order number, a clear photo of the issue, and a short description.
- Our team will confirm your eligibility and provide prepaid return instructions.
Important Notes
- Returns without prior approval will not be accepted.
- Items must be unused and in their original condition to qualify.
- Shipping fees are non-refundable unless the item is defective, damaged, or incorrect.
- All sales are final except in cases of damage, defects, or incorrect items as outlined above.
Our Made-to-Order Promise
Because each item is crafted fresh for your order, we cannot accept returns for reasons unrelated to defects. This approach helps us reduce waste, support sustainability, and deliver more joy into daily life — while still protecting you if something goes wrong.